These Community Guidelines are here to help users understand what is considered to be acceptable content on the website. The rules set out below aim to ensure that users engage with mutual respect, whilst encouraging open discussion.
Our service is all about you – our readers. We want to engage you and hear your views, and we ask for your participation and vigilance.
If you see something that has been posted by another reader and that you think is inappropriate, please let us know right away by reporting the comment as set out below or emailing email@example.com .
These Guidelines are applicable to all users and therefore should be read before posting a comment.
The Sun welcomes and encourages all readers to comment and share their opinion. However, certain comments will not be tolerated if they are not legal or do not add an interesting opinion, value, positivity, knowledge or constructive conversation.
Comments that will not be tolerated and will be deleted without notice at our sole discretion include those that contain:
- Crude language including swear words and sexually explicit language
- Threatening, abusive or offensive language
- Racist language
- Language that offends any part of the LGBT community
- Sexist language
- Content in any other language but English
- Content that preaches, encourages or incites religious or ethnic hatred
- Content that links to websites that promote the above
- Knowingly false or misleading content
- Defamatory language and defamatory comments about others
Content that will not be tolerated also includes:
- Personal information – yours or someone else's
- Spam – the same content posted over and over either on the same article or across different articles
- All external URLS linking to other content including:
- URLs and content that may be unsafe or contain material that such as viruses, files, programmes and code designed to corrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment connected to The Sun
- Advertising / sponsorship / external URLs for any commercial purpose
- All comments with images
- Petitions or solicitations for donations for campaigns
- Content that may prejudice both pending and on-going court proceedings
- Content that breaks the law or condones, encourages or provides instructions for illegal or otherwise harmful activities
- Copyright infringements or content that infringes other intellectual property rights
- The publishing of “spoilers” that includes plot developments that have not been transmitted on UK television (whether freeview, cable, satellite or on online services) unless it's on a designated “spoilers” article
In some cases, we may have to remove an entire segment of content, including messages that do not breach our terms, if it is part of a topic or conversation that was in breach of our guidelines or no longer make sense without a deleted comment. For example, if we remove a racist comment, the responses will no longer be relevant and will be removed.
The Sun reserves the right to permanently ban any account at our own sole discretion.
Users who are persistent in posting untolerated content within their comments, according to our judgement, may have their accounts banned. This means that a user will find they are unable to comment on the The Sun on any article across the website.
Moderators may be forced to ban users as a result of the below actions:
- Posting content in breach of these Community Guidelines on the website – even if posted once
- Continuously attempting to re-post comments that have been previously moderated and deleted
- Posting continuous argumentative and / or off topic comments – The Sun encourages healthy debate but in a positive way (see Tips for Comments )
- Posting comments that harass, threaten or attack anyone or otherwise behave in any way that would cause annoyance or distress to others
- Posting content that is repeatedly abusive towards The Sun's moderation team – while we accept there may be criticism of our journalism, repeated personal attacks and abuse will not be tolerated
- Using offensive or inappropriate screen names
- Gaining unauthorised access to The Sun website, user accounts, computer system or networks connected to The Sun website
- Impersonating another person, whether a friend, family member, celebrity, moderator, another user of our services or an employee of any member of the News UK Group
- Registering or submitting content if you have been banned (for example with someone else's account) without permission
These rules are there to protect other users of The Sun and improve the community that we are so proud of. By virtue of this, we ask that you post responsibly without violating the above terms.
You can help us maintain a positive and constructive conversation by flagging comments as set out below (see How to report a comment ) that you believe to be in violation or are offensive. These will be added to our moderation queue to review along with other comments picked by our system for potentially flouting our Community Guidelines.
Tips for comments
The Sun is invested in creating a valuable forum and a place for individuals to read and share their opinions. Below we have set out some suggestions as to how to write an effective comment that won't be moderated:
- Stay on the main topic of discussion
- Avoid Caps Lock – it can look like you are shouting and sometimes have a negative impact on the way your comment is perceived
- Be open-minded about other people's opinions and views – although you don't have to agree with everyone, insulting or mocking their opinion is not acceptable
- Engage with other users appropriately – be respectful and polite to other users on the site
- Use the Like and Dislike features – this is a good way of communicating you agree or disagree without being argumentative
- Ask thoughtful questions
- Respond to Community Questions at the top of articles and Sun staff comments
- Double check your message before you post it – you will be allowed to edit it for a short amount of time
In following these tips along with adhering to all of the Community Guidelines, it is very unlikely your comment will be moderated.
How to report a comment
If you see a comment that you think is a violation of the Community Guidelines, here are the steps to take in order to report it:
- See the 'flag' icon next to the comment you want to report
- Press it and you will be given the option to Report Post
- You will notice that the comment will temporarily disappear from view which means it has been delivered to The Sun's moderation system to be checked. NB The comment will still be visible to readers on the site unless it is later rejected by The Sun's moderation team
Reporting content that is genuinely hurtful / harmful / offensive is a positive action and we appreciate users who flag such comments. It is anonymous to other users and this information will be strictly confidential.
However, reporting comments that are not legitimate violations can impact how efficiently we are able to remove the actual violations. Disagreement with someone's views is not a reason to report them.
When we receive your complaint, we will evaluate it and decide on the most suitable action. Rest assured that all complaints will be checked promptly and professionally.
We may amend these Guidelines or any of our terms to ensure we remain compliant with relevant laws and regulations and that we are constantly improving your use of our services.