ONE Amazon shopper has been left bemused after the online retailer tried to charge her almost £ 10,000 to get a £ 4.99 item delivered in time for Christmas.
Danielle Long from Carrickfergus in Northern Ireland had been trying to order a Nifogo grey, felt hanging bed storage organiser.
She says she was given four delivery options for the item-but only one had a chance of making it there for the big day.
And it was this Express Delivery that quoted a whopping £ 9,999 in order to get the item delivered between December 24 and December 28.
One Day delivery to guarantee the order by December 27 was also £ 9,999, while two-day delivery to get the item by December 27 was £ 8,888.
The only other option Danielle had was to go for £ 2.99 Standard Delivery but that meant the item wouldn't arrive until January 11 to January 21.
Danielle posted about the outrageous delivery fee on Facebook, writing alongside a picture of the web page: "That's a tough one".
When one friend commented saying: "Surely not? !!", Danielle responded with: "I wish it was a joke, really wanted it before Christmas".
Before adding: "Yeah I paid £ 2.99 and I'll wait until January".
In response, someone else said: "Whattttt? It was surely a mistake though? Haha did you not just try again? Lol"
While another person added: "As iffffffff".
Amazon says third party Marketplace sellers aren't allowed to abuse their position by setting such high delivery fees.
A spokesperson said: "All Marketplace sellers must follow our selling guidelines, and instances of potential non-compliance will be investigated, with sellers subject to action including potential removal of their account."
How to get a refund
GETTING a refund when you order something online is easier than if you buy something in store, according to Which ?.
That's because you're simply allowed to change your mind because you will have besed your decision on as brief description ot a photograph.
Under the Consumer Contracts Regulations you're allowed to return it and get your money back.
You have the right to cancel your order from the moment you place it, and up to 14 days after you've received the goods.
You'll need to let the retailer know you want to cancel your order in writing, and then you have another 14 days from notifying it of your decision to cancel to send it back.
You won't be able to get a refund on items such as CDs and DVDs if you have broken the seal.
The customer will need to cover the costs of returning the goods unless the product is faulty and then the retailer should cover it.
The retailer has 14 days to issue you a refund after you returned it.
More on Christmas
In a similar a gaffe, one Amazon shopper was sent a toilet plunger instead of the Apple Watch he'd ordered.
While we spoke to one woman who ordered a £ 28 rug from Amazon only to discover it's TINY when delivered.
Check out Amazon's Christmas advert 2019 if you've yet to see it.