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Uber passenger charged £ 530 fare after she fell asleep and driver 'went the wrong way round the M25 in 49-mile detour'

A STUNNED Uber customer was charged £ 530 after she fell asleep and the driver took a 49-mile detour.

Furious Ashleigh Cooper was out in central London for her work's Christmas night out when she used the cab firm's app to book her ride home.

The route taken shows the driver headed west then round the M25 when he should have went east
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Credit: BPM Media The route taken shows the driver headed west then round the M25 when he should have went east Credit: BPM Media
Stunned Ashleigh says Uber have refuse to give her a refund in cash
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Credit: Facebook Stunned Ashleigh says Uber have refuse to give her a refund in cash Credit: Facebook

The accounts manager was quoted around £ 200 for the journey from St James's Park to Gillingham, Kent, which should have been 40 miles long.

But the 27-year-old nodded off in the motor when the driver decided to take a massive detour via the m25.

She even woke up at one point with the car stopped in a petrol station as he refeulled.

Ashleigh was charged a whopping £ 530 for a 89 mile journey after the driver headed west first before making his way round the entire southern half of the M25.

She said: "I knew it would be past an hour, it was really dark and I don't drive in London.

"I don't know the area so it was only by length of time. I wouldn't have accepted that journey if it came up on the quote.

REFUND REFUSED

"The first thing I did the next morning was take it up with Uber and I finally got call back four days later."

Uber admitted their driver took her on an extended route but said they were unable to give a refund.

Instead, she was offered £ 275 in Uber credit.

Uber staff also told her she would have to take up any issues with Transport for London (TfL).

Ashleigh added: "After all the bad customer service, I want compensation.

"Their 'compensation' offer of Uber credit to use for future rides is insulting.

"I don't understand; I paid by card, I have never had Uber credit, I wanted to get paid back the way I paid."

She has also criticised the cab-hailing app for not looking after females travelling solo on their service.

She added: "Me and my friends have taken Ubers from London home before and it was over £ 100.

"I don't use Uber that often, I would have got the train normally. I don't want to use them again."

Last month, Uber was stripped of its licence to operate in London .

The firm launched an appeal, which means it will be able to continue to operate until there is a decision.

An Uber spokeswoman said: "We are always happy to review a trip if there are concerns about the route taken, and provide a fare adjustment where appropriate."

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